FAQ

Frequent questions

If you've got any questions, check our frequently asked section below first. If you still haven't got an answer to your question, please email us at customer@kkpearldecor.com and we will be able to help.We aim to have your items despatched within 10 working days of receiving your order. Delivery times given are approximate as we cannot predict unexpected delays, and all items are sent via Royal Mail or couriers.

In the unlikely event of a delay, we will contact you by email to let you know.

We will deliver the goods to the address you specify for delivery in your order. We cannot accept responsibility if the delivery address you have provided is incorrect.

Once your order has been fulfilled, you will be sent an email with the tracking number for your parcel.

UK delivery by Royal Mail is £3.60 per order. International delivery is £17.00 by Royal Mail International Tracked.

International Shipping 

International orders are sent by Royal Mail International Tracked for £17.00, delivered duty paid. Customs duties and import taxes are included, so there is nothing more to pay when your parcel arrives.

We have made every effort to display the colours accurately on our website. We cannot guarantee that any computer display of the colours accurately reflects the colour of the goods. The goods received may vary slightly from images of the goods on the website. Please note due to size of fabric repeat, each cushion cover produced will feature a different cut of the cloth, and a differing front and back.

Damage items
If you receive an item that is damaged in transit please email us within 48 hours of receiving the item/s. We cannot be held responsible for damages reported after this period. We will then require you to send an email/photograph to us so that we can see the damage and discus the return. After we receive your email, an exchange or refund  will be offered. Our courier will need photographic evidence of the damaged item for us to make a claim.

Returns & Refunds
Generally speaking, we do not accept returns on any of our items as they are custom made to order. We are a small family business, and it would not be feasible to run otherwise.

If you’re unsure about the colour before your purchase, please purchase some samples to see what will fit best in your room. .

If you have an issue please feel free to send us a message through our contact form.